Gardner-White furniture brings style and comfort to homes, but sometimes issues arise. Troubleshooting common problems can save you time and money. You can often fix many furniture issues yourself with a few simple steps.
Gardner-White offers warranty protection for certain damages. This covers things like accidental rips, tears, and stains on fabric or microfiber. For leather, it includes cracking or peeling. But before reaching out for service, try some DIY fixes.
Start by checking for loose screws or bolts. Tighten them gently with the right tools. For stains, blot don’t rub. Use a mild soap and water solution for most spills. If these steps don’t work, you can submit a service request online. A rep will contact you to help further.
| Common Issue | Quick Fix |
|---|---|
| Loose joints | Tighten screws |
| Surface stains | Blot with mild soap |
| Squeaky parts | Apply furniture oil |
| Scratches | Use touch-up markers |
Gardner-White Furniture Troubleshooting: Common Issues and Solutions
Gardner-White has been in the furniture business for over 100 years, and like any frequently used household items, sofas, recliners, beds, and tables can develop issues over time. The good news is that most problems have simple fixes you can try before calling for service.
🔹 1. Recliner Problems
Issue: Recliner Won’t Open or Close
- Cause: Loose cable, jammed mechanism, or power failure (for power recliners).
- Solution:
- For manual recliners, check the release handle/cable—tighten or replace if frayed.
- For power recliners, ensure the power cord is plugged in and the outlet works.
- Reset by unplugging for 2–3 minutes, then reconnect.
Issue: Recliner Feels Uneven or Wobbly
- Cause: Loose bolts or uneven floor.
- Solution: Tighten all screws/bolts with a wrench. Use felt pads or a furniture leveler if the floor is uneven.
🔹 2. Sofa & Sectional Issues
Issue: Cushions Sagging
- Cause: Foam compression or worn-out filling.
- Solution:
- Rotate and flip cushions regularly.
- Add extra polyfill or foam inserts to restore firmness.
- For attached cushions, unzip covers (if possible) and add stuffing.
Issue: Fabric or Leather Stains
- Cause: Spills, pets, or daily use.
- Solution:
- Fabric: Blot (don’t rub) with mild soap and water. Use upholstery cleaner for tough stains.
- Leather: Wipe with a damp cloth, then apply a leather conditioner.
- Always check the cleaning code tag on your furniture before using any cleaner.
🔹 3. Bed & Mattress Issues
Issue: Mattress Sagging or Indentations
- Cause: Normal wear or lack of rotation.
- Solution:
- Rotate mattress every 3–6 months.
- Use a supportive foundation or box spring.
- If under warranty, contact Gardner-White for a replacement.
Issue: Bed Frame Squeaks
- Cause: Loose bolts or friction between parts.
- Solution:
- Tighten all screws/bolts.
- Apply furniture wax or WD-40 to metal joints.
- Add felt pads between wood slats and frame.
🔹 4. Dining & Coffee Tables
Issue: Wobbly Table
- Cause: Loose legs or uneven flooring.
- Solution:
- Tighten screws/bolts on legs.
- Add furniture pads under shorter legs.
Issue: Scratches or White Heat Marks
- Cause: Hot dishes or sharp objects.
- Solution:
- For light scratches: Use a furniture touch-up marker or wax stick.
- For white heat rings: Rub gently with a mixture of toothpaste and baking soda or use a wood polish.
🔹 5. General Tips for Gardner-White Furniture Care
- Vacuum upholstery weekly to prevent dust buildup.
- Keep furniture out of direct sunlight to avoid fading.
- Use coasters and placemats to protect wood finishes.
- Check hardware every 6 months and tighten as needed.
✅ When to Contact Gardner-White Support
If your furniture is still under warranty or the issue involves a structural defect, contact Gardner-White customer service for repair or replacement options:
- 📞 Phone: 248-481-2208
- 🌐 Website: Gardner-White Customer Care
Bottom Line: Most Gardner-White furniture issues—like sagging cushions, wobbly tables, or recliner malfunctions—can be fixed at home with simple tools and care. For major defects or warranty claims, Gardner-White’s customer service can help.
Understanding Gardner-White Furniture
Gardner-White is a furniture retailer with a rich history and diverse product range. The company offers quality furniture and home accessories to suit various tastes and budgets.
Company History and Brand Values
Gardner-White began in 1912 as a single store in Detroit. Today, it operates nine stores across southeastern Michigan. The company’s longevity stems from its commitment to quality, value, and service.
For over a century, Gardner-White has focused on providing affordable furniture without compromising on quality. They aim to offer excellent customer service and a wide selection to meet diverse needs.
The brand values center around helping customers create comfortable, stylish homes within their budget. Gardner-White emphasizes customer satisfaction and strives to make furniture shopping a positive experience.
Range of Products and Collections
Gardner-White offers a wide array of furniture and home accessories. Their product range includes:
- Living room furniture (sofas, recliners, tables)
- Bedroom sets and mattresses
- Dining room furniture
- Home office pieces
- Outdoor furniture
- Home decor and accessories
They carry popular mattress brands like Serta and Sealy. Gardner-White also offers rugs and mattress protection to complement their furniture selections.
The company provides various collections to suit different styles, from modern to traditional. These collections help customers create cohesive looks throughout their homes.
| Product Category | Examples |
|---|---|
| Living Room | Sofas, Sectionals, Recliners |
| Bedroom | Beds, Dressers, Nightstands |
| Dining | Tables, Chairs, Buffets |
| Accessories | Rugs, Lamps, Wall Art |
Gardner-White aims to be a one-stop shop for all your home furnishing needs.
Purchasing and Financing Options
Gardner-White offers flexible financing solutions and a sleep guarantee to make furniture buying easier. You can choose from various payment plans and enjoy benefits that ensure your satisfaction.
Financing Solutions and Monthly Payments
You can finance your furniture purchase at Gardner-White with no down payment required. The store provides special options to help you furnish your home without straining your budget.
Gardner-White partners with Synchrony to offer a store credit card. This card allows you to spread payments over time, subject to credit approval.
For larger purchases, you can take advantage of extended financing terms:
- 60 months financing on furniture purchases of $699 or more
- Same offer applies to any Tempur-Pedic mattress or mattress purchase of $2,999+
- 25% down payment needed for furniture purchases
| Financing Option | Terms | Minimum Purchase |
|---|---|---|
| 60 Months | No interest if paid in full | $699+ |
| Up to 18 Months | Revolving credit | Varies |
Best Sleep Guarantee and Benefits
Gardner-White stands behind their mattresses with a sleep guarantee. This policy ensures you’re happy with your new bed.
The store offers competitive pricing on top mattress brands. You’ll find options to suit various sleep preferences and budgets.
Gardner-White provides expert guidance to help you choose the right mattress. Their staff can explain different mattress types and features. This support helps you make an informed decision for better sleep.
Product Care and Troubleshooting
Proper maintenance and care can extend the life of your furniture and rugs. Regular cleaning and protection measures help preserve their appearance and functionality.
Maintaining and Cleaning Rugs
Clean rugs regularly to keep them looking fresh. Vacuum at least weekly to remove dirt and debris. For spills, blot immediately with a clean white cloth. Avoid rubbing, which can spread the stain.
Deep clean rugs annually. Use a professional service or rent a carpet cleaner. Test any cleaning solutions on a small, hidden area first.
Rotate rugs every 6-12 months to prevent uneven wear. Use rug pads to protect floors and reduce slipping. Trim loose threads carefully to prevent further unraveling.
| Rug Type | Cleaning Method |
|---|---|
| Synthetic | Vacuum, spot clean |
| Wool | Gentle vacuum, professional clean |
| Natural Fibers | Dry clean only |
Furniture Care and Protection
Protect your furniture from spills and stains. Use coasters under drinks and placemats under dishes. Apply fabric protector to upholstery every 6-12 months.
Clean wood surfaces with a soft, damp cloth. Avoid harsh chemicals. Use furniture polish sparingly to prevent buildup. Dust leather furniture weekly with a dry microfiber cloth.
Mattress protection is crucial. Use a waterproof mattress cover to guard against spills and stains. Rotate your mattress every 3-6 months to ensure even wear.
For upholstered furniture, vacuum regularly using the brush attachment. Blot spills immediately with a clean, white cloth. Avoid oversaturating the fabric when cleaning.
Delivery and Customer Service
Gardner-White Furniture offers various delivery options and customer support services. These aim to make your furniture purchase and setup as smooth as possible.
Exploring Delivery Options
Gardner-White provides White Glove Delivery for a premium experience. This service includes placement of your furniture in your chosen room, full assembly, and removal of all packaging materials. It starts at $149.99 and is free with mattresses priced $699 and up.
For those seeking quicker solutions, same-day delivery may be available for select items. This option can be particularly useful if you need your furniture urgently.
To help you understand the delivery choices, here’s a comparison table:
| Delivery Type | Cost | Features |
|---|---|---|
| Standard | Varies | Basic delivery to your home |
| White Glove | From $149.99 | Room placement, assembly, packaging removal |
| Same-Day | Varies | Quick delivery for eligible items |
Check Gardner-White’s website or speak with a sales representative to determine which option suits your needs best.
Customer Support and Aftercare
After your purchase, you might need assistance with your furniture. Gardner-White offers a service request form on their website. You can use this to report issues or schedule maintenance.
When submitting a request, provide your contact details and preferred availability. A representative will then reach out to arrange a service appointment.
Be aware that customer experiences can vary. Some reviews indicate mixed feedback on customer service quality. It’s advisable to document any issues promptly and communicate clearly with the support team.
For warranty concerns, carefully review the terms at the time of purchase. This can help you avoid misunderstandings about coverage and potential fees for returns or exchanges.
Frequently Asked Questions
Gardner-White offers various customer support options and policies to address common concerns. These include warranty services, price matching, order cancellations, and mattress returns.
How can I get assistance with an issue I’m experiencing with my Gardner-White furniture?
You can contact Gardner-White’s Service & Warranty Department at 248-481-5313 or email [email protected] for help with furniture issues. They’ll guide you through troubleshooting steps or arrange for repairs if needed.
Customer service representatives are also available in-store or via phone for general inquiries.
What is the Gardner-White warranty policy and how can I contact the warranty service?
Gardner-White offers warranty protection for various furniture issues. This covers problems like:
- Cracking or peeling of leather
- Accidental rips or tears in fabric
- Water marks on wood surfaces
Contact the warranty service at 248-481-5313 or [email protected] to file a claim.
Does Gardner-White offer a price match guarantee?
Gardner-White’s price match policy isn’t clearly stated in the provided search results. You’ll need to contact their customer service directly for the most up-to-date information on price matching.
What is Gardner-White’s policy on returning mattresses and what happens to them after return?
The search results don’t provide specific details about Gardner-White’s mattress return policy. Contact their customer service for accurate information on mattress returns and handling procedures.
Can I cancel an order with Gardner-White after it has been placed?
While the search results don’t directly address order cancellations, you can request delivery date changes up to 7 days in advance. For cancellation options, contact Gardner-White’s customer service promptly after placing your order.
What are the customer service hours for Gardner-White?
The provided search results don’t list specific customer service hours. Visit Gardner-White’s website or call their main customer service line for current operating hours and the best times to reach them.
