Netflix is a common source of entertainment in many homes. However, encountering error codes can be frustrating. These codes indicate problems that stop you from streaming your favorite shows and movies. This guide will explain some of the most common Netflix error codes and how to fix them. By understanding these errors, you can quickly return to enjoying Netflix.
Troubleshooting Netflix Error Codes
Common Netflix Error Codes and Solutions
Many Netflix errors share similar causes, such as network problems or issues with the Netflix app. Here are some common codes and their fixes:
- NW-2-5: This code often indicates a network connection problem. First, check if your device is connected to the internet. Try restarting your device and your router. If that doesn’t work, contact your internet service provider.
- UI-800-3: This code means the information on your device needs to be refreshed. Try restarting your device. If that doesn’t resolve the issue, try signing out of Netflix and signing back in.
- 10023: This code is common on Apple devices and usually means there is a network problem. Ensure you have a stable internet connection. You might also need to update your Netflix app or your device’s software.
- TVQ-PB-101: This code indicates a problem with how data is stored on your device. Restarting your device often fixes this. If the problem continues, contact your device manufacturer for help.
- H7361-1253-80070006: This code appears on Windows computers when there’s an issue with the Netflix app. Try updating or reinstalling the app to fix it.
Error Codes Related to Account or Browser Issues
Sometimes, the error code relates to your Netflix account or the browser you are using:
- M7111-1331-2206: This code means you are using an unsupported browser. Try a different browser or update your current one to the latest version.
- M7111-1101: This code suggests a problem with your browser’s cookies or cached data. Try clearing your browser’s data and cookies.
- E118: This code means your device is not compatible with Netflix’s ad-supported plan. You might need to update your device’s software or consider a different Netflix plan.
- S7361: This code relates to problems with the Safari browser on Mac devices. Try restarting your Mac and make sure your browser and macOS are updated.
Addressing Additional Netflix Error Codes
Here are a few more Netflix Error codes you might run into:
- NW-3-6: This code suggests a problem with your device’s network configuration. Try restarting your device and your home network equipment (modem and router). You can also check if your device’s DNS settings are set to automatic. If the issue continues, contact your internet service provider.
- NW-4-7: This is another network configuration error. Like with NW-3-6, restart your device and network equipment. Also, ensure your device’s DNS settings are correct. If you still have problems, contact your internet service provider.
- E109: This code usually means there’s a problem playing the specific title you selected. Try playing a different show or movie to see if the issue happens again. If other titles work fine, the problem might be with that particular content. If you see this error with multiple titles, restart your device and ensure your Netflix app is up to date.
- E100: This code indicates a problem initializing the Netflix app on your device. Restarting your device often resolves this. You can also try updating your device’s software to the latest version. If the problem continues, uninstall and reinstall the Netflix app.
- U7353: This is a general error that can occur on various devices. Because it doesn’t point to a specific problem, you might need to try several solutions. Start by restarting your device, checking your network connection, and ensuring your Netflix app is updated. If the problem continues, contact Netflix support for help.
Remember that these are just some of the many Netflix error codes you might encounter. If you run into a code not listed here, visit the official Netflix Help Center for more information and troubleshooting steps.
Netflix Error Codes Explained
Netflix error codes can baffle users when they appear unexpectedly. These codes help identify specific issues with the streaming service. Understanding common error codes can speed up troubleshooting and get viewers back to their favorite shows faster.
Error code (-12) points to network connectivity problems. This means the device can’t connect to the internet properly. Users should check their Wi-Fi or cellular data connection. They can try accessing other websites or apps to confirm if the issue is Netflix-specific or a broader internet problem.
The UI-800-3 error suggests difficulty connecting to Netflix servers. This could be due to local internet issues or a Netflix service outage. Checking Netflix’s status page can confirm if there’s a widespread problem. Trying Netflix on another device can help pinpoint the source of the error.
Error (-1014) requires a data refresh. Users can fix this by signing out of their Netflix account and signing back in. This action updates the app’s data and often resolves the issue. On mobile devices, users can find the sign-out option in their profile settings.
Data corruption within the Netflix app causes error 1011. The solution is to uninstall and reinstall the app. This process clears any corrupted data and provides a fresh start. Users should remember to note their login details before uninstalling.
Error codes 1001 and 10002 typically affect iOS devices. These codes indicate outdated information on the device. Restarting the iPhone or iPad often solves the problem. If not, users should update their iOS version and the Netflix app.
Error 1003 points to outdated app data or an old version of the app. Users should update their device’s operating system and the Netflix app. If updates don’t fix the issue, reinstalling the app is the next step.
Android users might encounter error 1004. This error also relates to data that needs refreshing. Clearing the app’s cache through the device settings can help. If the error persists, uninstalling and reinstalling the app is recommended.
Error 1044 suggests device compatibility issues. Netflix may not support the device being used. Users should check Netflix’s list of supported devices. If the device is supported, restarting it and reinstalling the app might help.
Errors C7111-5095 and F7111-5095 often relate to account issues. These may occur when trying to use Netflix in a different country or with certain subscription packages. Contacting Netflix support is the best course of action for these errors.
Error 10023-10008 affects downloaded content on Android devices. Users need to delete the problematic download and re-download it. They can manage downloads in the app’s profile section.
Payment problems trigger error E101. Users should verify their payment method in their Netflix account settings. They might need to update payment information or contact their bank if issues persist.
Browser extensions can cause error M7353-5101. Users should update their browser and disable extensions to isolate the problem. Re-enabling extensions one by one can identify the culprit.
Mac users might see error S7353-5101. This error indicates a need to refresh stored information. Restarting the Mac and checking for macOS updates usually resolves this issue.
Error S7701-1003 occurs when using Netflix in Safari’s private browsing mode. Opening a regular browser window and logging in again fixes this problem.
Errors tvq-pb-101 (E104) or tvq-pb-101 (1.10.5005) mean the device doesn’t support Netflix playback. Users must switch to a compatible device to watch Netflix.
These error codes cover a range of common Netflix issues. Most can be resolved with simple steps like restarting devices, updating apps, or clearing data. For persistent problems, contacting Netflix support is the best option.
Frequently Asked Questions
Fixing Netflix Error Code TVQ-PB-101
- Check your internet connection
- Restart your device
- Clear Netflix app data
- Update the Netflix app
- Reinstall Netflix if issues persist
If these steps don’t work, contact Netflix support for further assistance.
Resolving Netflix Error Code U7111-1331
- Clear browser cache and cookies
- Disable browser extensions
- Try a different browser
- Update your browser to the latest version
- Check for system updates on your device
If problems continue, try using Netflix on a different device or network.
Troubleshooting Netflix Error Code NW-2-5
This error indicates a network connectivity issue. Try these steps:
- Restart your modem and router
- Check Wi-Fi signal strength
- Connect device directly to modem with an Ethernet cable
- Verify DNS settings
- Disable VPN or proxy services
Contact your internet service provider if issues persist.
Fixing Netflix Error Code U7361-1253-800705AA on Windows 11
- Run Windows Update
- Update graphics drivers
- Clear Windows Store cache
- Reset the Netflix app
- Perform a clean boot of Windows
If these steps fail, consider uninstalling and reinstalling the Netflix app.
Addressing Netflix Error Code S7361
This error often relates to outdated app versions or device software. Try:
- Update Netflix app
- Update device operating system
- Power cycle your device
- Sign out and back into Netflix
- Reinstall the Netflix app
If issues continue, check Netflix’s service status page for outages.
Troubleshooting Netflix on Smart TVs
- Restart your smart TV
- Check TV’s internet connection
- Update TV’s firmware
- Clear Netflix app data
- Uninstall and reinstall Netflix app
If problems persist, try resetting your smart TV to factory settings.
