Having trouble with your PS5 controller not connecting can be frustrating when you’re ready to game. You might press the PS button repeatedly, but nothing happens on screen. To fix a PS5 controller that won’t connect, first try resetting it by inserting a small pin into the reset hole on the back, then connect it to your console with a USB cable and press the PS button.
Many gamers don’t realize that controller connection issues often stem from simple problems like low battery, interference from other devices, or outdated system software. Sometimes the fix is as easy as using a different USB-C cable or deleting the controller from your PS5 settings before trying to pair it again. You might also need to disconnect peripheral hardware that could be causing interference.
How to Fix a PS5 Controller That Won’t Connect
If your DualSense controller isn’t connecting to your PlayStation 5, PC, or mobile device, don’t worry — this is a common issue that can often be fixed in just a few minutes.
🧠 Common Reasons a PS5 Controller Won’t Connect
- The controller’s Bluetooth connection is stuck or corrupted.
- The USB cable is faulty or not data-capable.
- The controller’s firmware needs an update.
- The battery is too low to pair.
- There’s interference from other Bluetooth devices.
- The controller needs a hard reset.
🧩 Step-by-Step Fixes
🔌 1. Connect Using the USB Cable
Start simple — use a wired connection to re-establish pairing.
- Turn on your PS5 console.
- Plug your DualSense controller into the PS5 using the official USB-C cable.
- Press the PS button on the controller.
- If the light bar turns blue, it’s connected successfully.
If it works via cable but not wirelessly, continue with the next steps.
(source: PlayStation Support)
🔄 2. Charge the Controller Fully
If the controller battery is too low, it may not connect or even power on.
- Connect the controller to the PS5 (or a wall charger) for at least 15–30 minutes.
- Make sure the orange light bar pulses while charging.
If it doesn’t light up, try a different USB-C cable or port.
🔁 3. Reset the Controller
If the controller still won’t connect, perform a hard reset.
- Power off the PS5 completely (not Rest Mode).
- On the back of the controller, find the small reset hole near the L2 button.
- Insert a paperclip or pin and hold for 5 seconds.
- Reconnect the controller to the PS5 using the USB cable.
- Press the PS button again to re-pair.
(source: PlayStation Support)
📡 4. Re-Pair via Bluetooth
If you’re connecting wirelessly (to PS5, PC, or mobile):
- Go to your PS5 Settings → Accessories → General → Bluetooth Accessories.
- Delete any old controller pairings.
- On the controller, hold PS + Create (Share) buttons until the light bar flashes blue.
- On your PS5 or device, select “Wireless Controller” from the Bluetooth list.
💡 If pairing to a PC or phone:
- On Windows, go to Bluetooth & Devices → Add Device → Bluetooth.
- On Android/iOS, open Bluetooth settings and select Wireless Controller.
(source: Lifewire)
🧰 5. Update the Controller’s Firmware
Outdated firmware can cause connection issues.
On PS5:
- Connect your controller via USB.
- Go to Settings → Accessories → Controller (General) → DualSense Wireless Controller Device Software.
- If an update is available, select Update Now.
On PC (Windows 10/11):
- Download the Firmware Updater for DualSense from PlayStation.com.
- Connect your controller via USB and follow on-screen instructions.
🧹 6. Clear Bluetooth Interference
If your controller connects intermittently:
- Move other Bluetooth devices (headphones, speakers, etc.) away from the console.
- Keep the controller within 10 feet (3 meters) of the PS5.
- Avoid placing the console behind metal objects or inside cabinets.
🧱 7. Factory Reset the PS5 (Last Resort)
If none of the above works, your PS5’s Bluetooth settings may be corrupted.
- Back up your game data to the cloud or USB drive.
- Go to Settings → System → System Software → Reset Options → Reset Your Console.
- After rebooting, pair your controller again via USB.
(source: iFixit Troubleshooting Guide)
💻 Bonus: If You’re Connecting to a PC or Mobile Device
- Windows: Install the latest Bluetooth drivers and firmware updates.
- Steam: Go to Settings → Controller → General Controller Settings → enable PlayStation Configuration Support.
- Android/iOS: Make sure your OS is updated and that no other device is already paired to the controller.
(source: Android Authority)
⚙️ Quick Troubleshooting Summary
| Problem | Fix |
|---|---|
| Controller won’t connect via Bluetooth | Reset controller, re-pair manually |
| Controller won’t charge | Try a new USB-C cable or port |
| Controller connects but disconnects randomly | Update firmware, reduce interference |
| Controller won’t connect to PC | Update drivers, use Steam’s controller settings |
| Controller not recognized at all | Hard reset controller, restart console |
🧩 Final Thoughts
A PS5 controller that won’t connect is almost always fixable with a reset, re-pair, or firmware update. Start with the simplest steps — using a wired connection and charging — before moving to resets or software updates.
If, after all troubleshooting, your DualSense still won’t connect, it could be a hardware issue (such as a damaged Bluetooth module or USB port). In that case, contact PlayStation Support or visit an authorized repair center.
Key Takeaways
- Reset your controller using the small hole on the back before reconnecting it with a USB cable to your PS5.
- Try a different USB-C cable and check your console’s USB ports if the controller still won’t connect.
- Delete old controller pairings in your PS5 accessories settings menu to establish a fresh connection.
Understanding the PS5 DualSense Controller
The DualSense controller is a sophisticated piece of hardware that connects to your PS5 through multiple methods. Its innovative design and connectivity options provide an immersive gaming experience, though they can sometimes present connection challenges.
Design and Features
The PS5 DualSense controller represents a significant evolution from previous PlayStation controllers. It features adaptive triggers that provide variable resistance based on in-game actions. You’ll notice the haptic feedback system delivers more precise vibrations compared to older rumble technology.
The built-in microphone allows you to chat without a headset, while the create button lets you capture and share gameplay moments instantly. A central reset button is located in a small hole on the back of the controller, which becomes crucial when troubleshooting connection issues.
The controller’s internal battery lasts approximately 6-8 hours on a full charge. The light bar around the touchpad indicates controller status, battery level, and player number assignment.
Connectivity Options
Your DualSense connects to the PS5 through two primary methods: Bluetooth and USB. Bluetooth provides wireless freedom with a range of about 30 feet, though this can be affected by interference from other devices.
For more reliable connections or when charging, you can use the USB-C cable that came with your console. This wired connection not only charges your controller but also provides a direct data link that bypasses potential wireless interference issues.
The PS5 can remember up to 7 different controllers, but only one profile can be active per controller. When pairing a new DualSense, you’ll need to press the PS button and Create button simultaneously until the light bar flashes. For connection problems, soft resetting the controller can often resolve the issue.
Initial Troubleshooting Steps
When your PS5 controller won’t connect, a few simple fixes might solve the problem quickly. These steps can save you time and frustration before trying more complex solutions.
Checking Controller Charge
First, make sure your DualSense controller has enough battery power. A controller with a depleted battery won’t connect properly to your console.
Connect your controller to the PS5 using the original USB cable that came with your console. The light bar should pulse orange while charging. If you don’t see this indicator, try a different USB port on the console.
Some charging issues occur because of cable problems. Not all USB cables can transmit data properly, so try using a different cable if the original one isn’t working.
Let your controller charge for at least 30 minutes before trying to connect it wirelessly again. A completely dead controller may need extra time before it responds.
Inspecting for Physical Damage
Examine your controller carefully for any visible damage that might affect its connection capabilities.
Check the USB-C port on your controller for dirt, dust, or debris. Use a can of compressed air to gently clean out any particles without damaging the internal components.
Look for bent pins in the charging port that might prevent proper connection. While inspecting, check if the controller buttons feel sticky or unresponsive, which could indicate internal damage.
Inspect the USB cable for fraying, bending, or other damage. Even small tears in the cable insulation can cause connection problems.
If you’ve recently dropped your controller, internal components might be damaged even if the exterior looks fine. Try a different controller if available to determine if the issue is controller-specific.
Resetting the PS5 Controller
Resetting your controller often resolves connection issues by clearing temporary glitches in the controller firmware.
To reset your DualSense controller, locate the small reset button on the back of the controller near the L2 shoulder button. You’ll need a small tool like a paperclip or sim ejection tool to press this recessed button.
Press and hold the reset button for about 5 seconds, then release. This completely resets the controller’s connection settings.
After resetting, connect your controller to the PS5 with a USB cable and press the PS button to pair it again. The light bar should flash and then stay solid when successfully paired.
If your controller still doesn’t connect after resetting, you may need to delete the controller from your PS5 settings and then add it again as a new device.
Connecting DualSense to the PS5 Console
When your PS5 controller won’t connect, you have several options to establish a connection. The DualSense controller can connect to your PS5 through both wired and wireless methods, with specific steps for each approach.
Wired Connection Setup
To connect your DualSense controller using a wired connection:
- Make sure your PS5 console is powered on
- Use the USB cable that came with your PS5 to connect the controller to the console
- Plug the smaller end into the USB-C port on top of your controller
- Plug the larger end into one of the USB ports on your PS5
When connected properly, your controller will begin charging, shown by an orange light. The PS5 should automatically detect your DualSense controller. If your controller was previously off, press the PS button to turn it on while connected.
This wired method not only establishes a connection but also charges your controller simultaneously. It’s the most reliable connection method and the first step in troubleshooting connection problems.
Wireless Pairing Process
To pair your DualSense controller wirelessly:
- Ensure your PS5 is turned on and within Bluetooth range
- If your controller was previously paired with another device, press and hold the PS button and Create button simultaneously for 7 seconds
- The light around the touchpad will flash blue, indicating pairing mode
- On your PS5, navigate to Settings > Accessories > Controllers
- Select “Pair New Controller”
Your PS5 should detect the controller and establish a connection. Once paired, the controller’s light will stop flashing and remain solid.
Each DualSense controller needs to be paired individually. Your PS5 can remember up to 7 different controllers, making it convenient for multiplayer gaming sessions without repeating the pairing process.
Fixing Connection Issues
When your DualSense won’t connect to your PS5, try these troubleshooting steps:
Reset your controller: Locate the small reset button on the back of your controller (near the L2 button). Use a paperclip to press and hold it for 5 seconds.
Restart your PS5: Sometimes a simple console restart can fix connection issues. Either use the power button or hold the power button for 2 beeps for a full restart.
Check for interference: Remove other Bluetooth devices from the area that might interfere with the controller’s signal.
Update controller firmware: Connect your controller via USB and check for firmware updates in Settings > Accessories.
If these steps don’t work, try connecting with a different USB cable, as the original might be damaged. As a last resort, contact PlayStation Support for further assistance.
Wireless Controller Connection to Other Devices
Your PS5 DualSense controller can connect to many devices beyond just your PlayStation console. This versatility lets you enjoy your controller’s features on different platforms through Bluetooth technology.
Pairing with Windows PC
To connect your DualSense controller to a Windows PC, start by putting it in pairing mode. Press and hold the PS button and Create button simultaneously until the light bar flashes.
On your PC, go to Settings > Devices > Bluetooth & other devices. Click “Add Bluetooth or other device” and select “Bluetooth.” Your controller should appear as “Wireless Controller” in the list of available devices.
If your controller won’t connect via Bluetooth, try these troubleshooting steps:
- Remove the controller from your Bluetooth devices list
- Restart your controller by pressing the reset button
- Make sure your PC’s Bluetooth is functioning properly
You can also use a USB-C cable for a direct connection, which often provides more reliable performance for gaming.
Setting Up with Mac Computers
Connecting your DualSense to a Mac is straightforward. Put your controller in pairing mode by holding the PS and Create buttons until the lights flash.
Open System Preferences on your Mac and select Bluetooth. When “Wireless Controller” appears in the devices list, click “Connect.” Your Mac should recognize the controller immediately.
Most Steam games will work with your DualSense, but the special features like adaptive triggers won’t function on Mac. For the best experience, you may need to use third-party software like DS4Windows adapted for Mac or similar utilities.
If connection problems occur, try resetting your controller. Use a small pin to press the reset button located in the small hole on the back of your controller for 5 seconds.
Using on Mobile Devices
Your DualSense works well with Android phones and tablets. Enter pairing mode on your controller, then on your Android device, go to Settings > Connected Devices > Pair new device.
For iOS devices (iPhone/iPad), support is available but more limited. You’ll need iOS 14.5 or later to pair your DualSense. Navigate to Settings > Bluetooth and select your controller when it appears.
Not all mobile games support controllers, so check compatibility before purchasing games. Many cloud gaming services like Xbox Game Pass, GeForce NOW, and PlayStation Remote Play offer excellent controller support on mobile.
If your controller fails to connect, try resetting both your mobile device’s Bluetooth and your controller. Remember that battery life tends to drain faster when using your DualSense with mobile devices.
Software and Driver Solutions
Connection problems with PS5 controllers often stem from outdated software or incorrect driver configurations. Fixing these issues typically requires specific actions in different environments.
Updating PS5 System Software
Outdated system software on your PS5 console can cause controller connection problems. To update your PS5 system:
- Connect to the internet via Wi-Fi or ethernet cable
- Go to Settings > System > System Software
- Select System Software Update and Settings
- Choose Update System Software
Your PS5 will check for available updates automatically. If updates are found, follow the on-screen instructions to download and install them. After updating, restart your console and try connecting your controller again.
Sometimes a controller may need to be reset before reconnecting to the console. Use the small reset button on the back of the controller (near the L2 button) by pressing it with a paperclip for about 5 seconds.
PC Drivers and DS4Windows
When connecting your DualSense controller to Windows 10 or 11, you might need additional software to make it work properly.
DS4Windows is a popular application that helps your computer recognize and work with PlayStation controllers. To set up DS4Windows:
- Download DS4Windows from the official website
- Install and run the application
- Connect your controller via USB or Bluetooth
- DS4Windows will automatically detect and install needed drivers
If you’re having Bluetooth connection problems, try removing the controller from your Bluetooth devices list and re-pairing it. Sometimes the controller may appear under “Audio Devices” instead of “Game Controllers” in your Bluetooth settings.
Troubleshooting with Device Manager
Windows Device Manager can help solve driver issues with your PS5 controller.
If your controller isn’t working properly after connecting, try these steps:
- Right-click on the Start button and select Device Manager
- Look under “Human Interface Devices” for your controller
- Right-click on each device and select “Update driver”
- Choose “Search automatically for drivers”
If this doesn’t work, try uninstalling the device by right-clicking and selecting “Uninstall device.” Then disconnect your controller, restart your computer, and reconnect the controller. Windows should reinstall the correct drivers automatically.
For persistent issues, you can try updating or reinstalling your Bluetooth drivers on your computer.
Remote Play and PS5 Controller
Remote Play lets you enjoy your PS5 games on different devices away from your console. Getting your DualSense controller to work properly with Remote Play can sometimes be challenging, but there are effective solutions.
Configuring Remote Play on PC
To set up Remote Play on your Windows PC, first download the PS Remote Play app from the PlayStation website. Make sure your PS5 and computer are connected to the same network for optimal performance.
Enable Remote Play on your PS5 by going to Settings > System > Remote Play > Enable Remote Play. For the best experience, use a wired internet connection for both your PS5 and computer.
You’ll need to sign in to your PlayStation Network account on the Remote Play app. If your PS5 is in rest mode, enable the “Stay Connected to the Internet” option in your rest mode settings to allow the connection.
Set your video quality settings based on your internet speed. Lower quality settings work better with slower connections.
Connecting Controller for Remote Play
Your DualSense controller can be connected to a PC for Remote Play in two ways: wired or wireless. For wired connection, simply use a USB-C cable to connect directly to your computer.
For wireless connection, put your DualSense in pairing mode by holding the PS button and Create button simultaneously until the light bar flashes. Then connect through your PC’s Bluetooth settings.
If your controller won’t connect, try resetting the DualSense by inserting a small pin into the reset hole on the back of the controller.
For persistent issues, third-party software like DS4Windows can help. This software makes your PC recognize the DualSense as either an Xbox or DS4 controller, improving compatibility for wireless use.
Resolving Bluetooth Connectivity Issues
Bluetooth pairing problems are common when trying to connect PS5 controllers to computers. Proper troubleshooting steps can save you time and frustration when your DualSense controller won’t connect wirelessly.
Troubleshooting Bluetooth on PC
If your PS5 controller won’t connect to your Windows PC, try these steps:
Reset your controller – Press the small reset button on the back of your controller using a paperclip for 5 seconds.
Remove and reconnect – Go to your Bluetooth settings and remove the controller from your paired devices list. Then reconnect your controller by pressing the PS5 button + Share button simultaneously until it blinks rapidly.
Update drivers – Make sure your Bluetooth drivers are up to date through Device Manager.
Try USB first – Connect your controller with a USB cable before attempting Bluetooth pairing.
Sometimes Windows needs to recognize the controller via cable before it will pair correctly over Bluetooth. If you’re still having trouble, try using a different USB cable as some cables only provide power without data transfer.
Managing Bluetooth Devices on Mac
Mac users typically have fewer issues with PS5 controllers, but problems can still occur:
Clear existing pairings – Open System Preferences > Bluetooth and remove any previous controller connections.
Enter pairing mode – Press and hold the PS button and Share button simultaneously until the light bar flashes.
Check compatibility – Ensure your Mac’s Bluetooth is compatible with the controller (most models from 2015 onward work well).
If your controller connects but behaves erratically, disconnect all other Bluetooth devices temporarily. Some Mac users report better success when connecting the controller before launching games rather than after.
Try restarting your Mac if persistent connection issues occur. This refreshes the Bluetooth module and often resolves hidden conflicts with other devices.
Enhancing Bluetooth Connection Stability
To improve your PS5 controller’s Bluetooth reliability:
Minimize interference – Keep your controller within 10 feet of your computer and away from:
- Wireless routers
- Microwave ovens
- USB 3.0 devices and hubs
- Metal objects or barriers
Update firmware – Connect your controller to a PS5 console occasionally to receive the latest firmware updates.
Battery management – A low battery can cause connectivity issues. Charge your controller fully before extended gaming sessions.
Using a Bluetooth dongle specifically designed for gaming can also help. These usually provide stronger connections than built-in Bluetooth adapters. Position the dongle in a USB port with direct line-of-sight to your controller for best results.
Professional Support and Warranty Claims
When facing persistent PS5 controller connection issues, sometimes you’ll need to seek official assistance. PlayStation offers several support channels and warranty options to help resolve hardware problems.
Contacting PlayStation Support
If your troubleshooting attempts haven’t fixed your PS5 controller, it’s time to contact PlayStation support. You can reach them by phone through the number listed on their website, which is often necessary for controller replacements.
Unlike some issues that can be resolved through live chat, controller warranty claims typically require a phone conversation. Have your purchase receipt and PlayStation 5 serial number ready when you call.
You may also email PlayStation support, though phone support typically provides faster resolution for hardware issues. Be prepared to describe all the troubleshooting steps you’ve already attempted.
Understanding the Warranty Process
PlayStation 5 controllers (DualSense) come with a one-year manufacturer warranty from the date of purchase. When initiating a warranty claim, you’ll need to provide proof of purchase and the controller’s serial number.
The support representative will guide you through a troubleshooting process to confirm the issue can’t be resolved remotely. This often includes resetting the controller and checking for software issues.
If approved for replacement, Sony will typically send you a shipping label. Package your controller securely, following their specific instructions. Replacements usually arrive within 7-14 business days after Sony receives your defective controller.
Alternate Repair Options
If your controller is outside the warranty period, you have several options. Many electronics repair shops can fix common controller issues like stick drift or button problems for less than the cost of a new controller.
Some retailers that sell PlayStation products offer extended warranty programs beyond Sony’s standard coverage. Check if you purchased such protection when buying your controller.
For minor issues, you might consider DIY repairs using online guides – though this will void any remaining warranty. Replacement parts are available through various online retailers.
As a last resort, you can purchase a new controller directly from PlayStation or authorized retailers. Watch for sales events which frequently discount controllers by 15-30%.
Frequently Asked Questions
Many PS5 controller connection issues can be resolved through simple troubleshooting steps. These solutions address common problems from pairing difficulties to power issues.
What steps should be followed to reset a PS5 controller?
To reset your PS5 controller, locate the small reset button on the back of the controller near the L2 button. You’ll need a thin object like a paperclip or pin to press it.
Turn off your PS5 console completely before attempting the reset process. This ensures a clean reconnection afterward.
Press and hold the reset button for about 5 seconds, then release it. Your controller has now been reset to factory settings.
After resetting, connect your controller to the PS5 using a USB-C cable and press the PS button to pair it again.
How can a PS5 controller be paired to the console?
To pair your controller, connect it to your PS5 using a USB-C cable. Make sure you’re using a working cable, as faulty cables can prevent connection.
Press the PS button on your controller while it’s connected. This initiates the pairing process.
Once paired, you can disconnect the cable and use your controller wirelessly. The light bar will stop flashing and remain solid when successfully paired.
Why is my PS5 controller flashing blue and not connecting?
A flashing blue light typically indicates the controller is trying to pair with the console but hasn’t connected successfully. This could mean there’s an interference issue.
Try bringing the controller closer to the console. Bluetooth connections work best within 10 feet of the console.
Other electronic devices nearby might cause interference. Try moving these devices away from your PS5 or turning them off temporarily.
If the problem persists, powering off your PS5 completely and restarting it may help establish a fresh connection.
What could be the reasons for a PS5 controller not powering on when connected via USB?
A depleted battery is the most common reason. Try charging your controller for at least 30 minutes before attempting to use it again.
The USB-C cable might be damaged or incompatible. Try a different cable to rule this out as a potential issue.
Check the USB ports on your PS5. Dust or debris can prevent proper connections. Gently clean the ports with compressed air.
Internal controller issues could be the problem. If basic troubleshooting fails, the controller might need professional repair or replacement.
Why is my PS5 controller unable to connect to my phone?
Your phone’s Bluetooth version might be incompatible with the controller. The DualSense requires Bluetooth 4.0 or higher to connect properly.
Make sure your controller is in pairing mode. Press and hold the PS button and Create button simultaneously until the light bar flashes.
Some phones require additional apps to recognize gaming controllers. Check if your phone needs a specific app for controller compatibility.
Outdated phone software can cause connection issues. Make sure your phone’s operating system is updated to the latest version.
What should I do if my controller won’t connect to my PlayStation 5 at all?
Try a complete console restart by unplugging your PS5 from power for 2 minutes. This clears temporary system issues that might prevent controller connections.
Reset your controller using the small pinhole button on the back, then try connecting it with a USB cable.
Check for PS5 system updates, as outdated software can cause connection problems. Make sure your console has the latest firmware installed.
If multiple controllers won’t connect, the console’s Bluetooth module might be malfunctioning. In this case, you may need to contact PlayStation support for repair options.
