The JLab GO Air Pop true wireless earbuds offer great sound in a compact package. But like any tech gadget, you may run into issues. Fixing common GO Air Pop problems is often as simple as resetting the earbuds or repairing the Bluetooth connection.
If your GO Air Pop earbuds won’t connect or work properly, try a manual reset. Keep the buds in the charging case and tap each one 7 times quickly. This resets the internal connection between the earbuds. Then re-pair them to your device.
Knowing the touch controls can also prevent frustration. The left earbud handles volume down and voice assistant activation. The right controls volume up, play/pause, and track skipping. Both can answer calls with a single tap.
| Earbud | Single Tap | Double Tap | Press and Hold |
|---|---|---|---|
| Left | Volume Down | Voice Assistant | Previous Track |
| Right | Volume Up | Play/Pause | Next Track |
Getting Started with Your JLab Go Air Pop
The JLab Go Air Pop earbuds offer a quick setup process and easy pairing. These true wireless earbuds provide a seamless listening experience with simple controls and a compact charging case.
Unboxing and Initial Setup
Open the JLab Go Air Pop package to find:
- Earbuds
- Charging case
- USB charging cable
- Ear tips (S, M, L)
- Quick start guide
Remove the protective tab from the charging case. This activates the earbuds for first-time use. Place the earbuds in the case to charge them fully before use. The case’s LED indicators show the charging status.
Choose the right ear tip size for a snug fit. This ensures optimal sound quality and comfort. Test different sizes to find the best seal for your ears.
| Item | Function |
|---|---|
| Earbuds | Deliver audio |
| Charging case | Stores and charges earbuds |
| USB cable | Charges the case |
| Ear tips | Provide comfortable fit |
Pairing Your Earbuds
Turn on Bluetooth on your device. Remove both earbuds from the case. They will automatically enter pairing mode. Look for “JLab GO Air Pop” in your device’s Bluetooth list.
Select “JLab GO Air Pop” to connect. You’ll hear “You’re connected” when pairing is successful. The earbuds’ LED lights will blink white to confirm the connection.
If pairing fails, try a manual reset. Put the earbuds back in the case. Tap one earbud seven times quickly. The earbud will blink blue four times, indicating a successful reset.
After resetting, remove the earbuds from the case again. They will re-enter pairing mode. Follow the steps above to connect to your device.
Troubleshooting Common Issues
JLab GO Air Pop earbuds may face several issues. These can often be resolved with simple steps. Let’s explore solutions for connection, charging, and audio problems.
Connection Challenges
Connection failure or earbuds disconnecting from each other is a common issue. To fix this:
- Keep earbuds in the charging case
- Forget “JLab GO Air Pop” in your device’s Bluetooth settings
- Quick tap 7 times on one earbud in the case
- Wait for blue light to blink 4 times
- Repeat for the other earbud
- Remove both from case and re-pair
If problems persist, try resetting your device’s Bluetooth. Turn it off and on again. This often resolves stubborn connection issues.
For voice prompt issues, check if they’re enabled in your earbud settings. Some models allow you to toggle this feature.
Charging and Battery Concerns
Battery issues can be frustrating. Here’s how to troubleshoot:
- Ensure the charging case has power. Look for white lights when you open it
- Clean charging contacts on earbuds and in the case
- Check the USB cable for damage
- Try a different power source
If earbuds won’t charge:
- Place them in the case
- Close the lid
- Wait 30 seconds
- Open and check if charging has started
A solid red light indicates charging. If you see blinking white lights, the earbuds may need a reset.
Audio and Sound Troubles
Sound quality issues can often be resolved with these steps:
- Clean the earbud tips and speakers
- Try different sized ear tips for a better fit
- Check your device’s audio settings
- Update your earbuds’ firmware if available
JLab GO Air Pop offers custom EQ and sound modes. Try these to improve audio:
| Mode | Best For |
|---|---|
| JLab Signature | Balanced sound |
| Bass Boost | Enhanced low frequencies |
| Balanced | Flat EQ response |
If one earbud is quieter, try balancing the audio in your device settings. For persistent issues, contact JLab support for further assistance.
Features and Functionalities
The JLab GO Air Pop earbuds offer voice controls and sound customization options. These features enhance the user experience and provide flexibility in how you interact with your audio.
Voice Commands and Controls
The JLab GO Air Pop earbuds support voice assistants like Siri and Google Assistant. You can activate these by double-tapping the left earbud. This allows hands-free operation for tasks such as making calls or checking the weather.
The earbuds also have touch controls for various functions:
- Single tap left: Volume down
- Single tap right: Volume up
- Double tap right: Play/Pause
- Press and hold left (1+ sec): Track back
- Press and hold right (1+ sec): Track forward
- Single tap either: Answer call
These controls let you manage your audio without reaching for your phone. The quick tap feature (tapping 7 times) can be used to reset the earbuds if needed.
Sound Customization
JLab GO Air Pop earbuds come with three EQ settings to tailor your listening experience:
| EQ Mode | Description |
|---|---|
| JLab Signature | Amplified vocals and bass |
| Balanced | Even sound across all frequencies |
| Bass Boost | Enhanced low-end frequencies |
You can switch between these modes by pressing and holding both earbuds for 3 seconds. This customization allows you to adjust the sound based on your preferences or the type of audio you’re listening to.
The earbuds are also designed to be sweat and water-resistant, making them suitable for workouts or outdoor use. Multiple gel tip sizes ensure a comfortable fit, which is crucial for optimal sound quality and noise isolation.
Warranty and Support
JLab offers warranty coverage and support options for the GO Air Pop earbuds. You can access various resources to get help with your product.
Making a Warranty Claim
JLab provides a limited warranty for the GO Air Pop earbuds. To make a claim:
- Check if your product is still under warranty
- Gather your proof of purchase
- Contact JLab customer support
- Explain the issue you’re experiencing
- Follow their instructions for next steps
JLab may repair or replace your earbuds if they’re found to be defective. Keep in mind that damage from misuse or accidents isn’t covered.
Additional Resources
You can find several helpful resources for your GO Air Pop earbuds:
- Product manual
- Instructional videos on JLab’s website
- How-to tips for common issues
- Troubleshooting guides
JLab’s support team can assist with questions about product updates or alerts. You’ll find a wealth of information to help you get the most out of your earbuds.
| Resource Type | Where to Find It |
|---|---|
| Manual | JLab website, product box |
| Videos | JLab YouTube channel |
| Tips | JLab support pages |
| Updates | JLab email newsletter |
Frequently Asked Questions
JLab Go Air Pop users often encounter issues with sound, pairing, and controls. These common problems have straightforward solutions that can quickly get your earbuds working properly again.
How can I resolve a situation where there is no sound coming from my JLab Go Air Pop earbuds?
Check if your earbuds are charged and properly connected to your device. Ensure the volume is turned up on both your device and the earbuds. Clean the earbud tips to remove any debris blocking the sound. If these steps don’t work, try resetting the earbuds.
What steps are involved in resetting the JLab Go Air Pop earbuds?
To reset your JLab Go Air Pop earbuds:
- Place both earbuds in the charging case.
- Remove “JLab GO Air Pop” from your device’s Bluetooth settings.
- Quickly tap one earbud in the case 7 times.
- The earbud will blink blue 4 times.
- Repeat the process for the other earbud.
- Remove the earbuds from the case to reconnect.
Why are my JLab Go Air Pop earbuds not pairing together, and how can I fix it?
If your earbuds aren’t pairing, try the manual reset described above. This often solves connection issues between the earbuds. If problems persist, ensure both earbuds are fully charged. Try connecting to a different device to rule out phone-specific issues.
How do I operate the touch controls on the JLab Go Air Pop earbuds?
The JLab Go Air Pop touch controls are easy to use:
Left earbud:
- Single tap: Volume down
- Double tap: Activate voice assistant
- Press and hold: Previous track
Right earbud:
- Single tap: Volume up
- Double tap: Play/pause
- Press and hold: Next track
Either earbud:
- Single tap: Answer call
What should I do if my JLab Go Air Pop earbuds are blinking and won’t connect?
Blinking earbuds usually indicate they’re in pairing mode. If they won’t connect:
- Forget the earbuds in your device’s Bluetooth settings.
- Turn off Bluetooth on your device.
- Place earbuds in the case for 30 seconds.
- Remove them and try reconnecting.
- If unsuccessful, perform a manual reset.
What are the common troubleshooting steps if the left earbud of the JLab Go Air Pop is not working?
If your left earbud isn’t working:
- Ensure it’s fully charged.
- Clean the charging contacts in the case and on the earbud.
- Try the manual reset procedure.
- If issues persist, contact JLab support for further assistance.
| Issue | Quick Fix |
|---|---|
| No sound | Check charge, connection, volume |
| Won’t pair | Manual reset, check charge |
| Touch controls unresponsive | Clean earbud surface, reset |
| Left earbud not working | Clean contacts, reset, contact support |
