Thinking about canceling your CBS subscription? You’re not alone. Many viewers reassess their streaming services as new options emerge or when they need to trim monthly expenses. You can cancel your CBS subscription through your account settings on the website, or through the platform where you originally signed up, such as Roku or a mobile app.
If you subscribed through Roku, the process is straightforward. Simply go to my.roku.com/subscriptions, find CBS under “Active subscriptions,” and select “Manage subscription” to cancel. For those who signed up through the CBS website, you’ll need to log in to your account and navigate to your subscription settings.
Remember that cancellation methods vary depending on how you initially subscribed. If you purchased through the CBS Sports app, you’ll need to cancel through your device’s app store, not through the CBS website. Taking a few minutes to follow the right cancellation path will help you avoid unexpected charges.
How To Cancel Your CBS / Paramount+ Subscription
Canceling your CBS or Paramount+ subscription is straightforward, but the exact steps depend on how you subscribed (directly via the website or through a third-party service like Apple, Google, Amazon, or Roku). Follow the steps below based on your subscription method.
Method 1: Cancel Directly via Paramount+ Website
If you subscribed directly on the Paramount+ website or app:
- Log in to your account at paramountplus.com.
- Click on your profile icon in the top-right corner.
- Select Account or Subscription from the dropdown menu.
- Find the Subscription section and click Cancel Subscription.
- Follow the prompts to confirm cancellation.
- Your subscription will remain active until the end of your current billing cycle.
Method 2: Cancel via Apple (iOS or Mac)
If you subscribed through Apple’s App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top (your name).
- Select Subscriptions.
- Find and tap on Paramount+.
- Tap Cancel Subscription.
- Confirm the cancellation.
Method 3: Cancel via Google Play Store (Android)
If you subscribed through Google Play:
- Open the Google Play Store app.
- Tap your profile icon in the top-right corner.
- Select Payments & subscriptions > Subscriptions.
- Find Paramount+ and tap it.
- Tap Cancel subscription.
- Confirm the cancellation.
Method 4: Cancel via Amazon (Fire TV or Amazon Channels)
If you subscribed through Amazon:
- Go to Amazon’s Manage Your Subscriptions page.
- Sign in to your Amazon account.
- Find Paramount+ in your subscriptions list.
- Click Cancel Subscription.
- Follow the prompts to confirm.
Method 5: Cancel via Roku
If you subscribed through Roku:
- Press the Home button on your Roku remote.
- Navigate to Streaming Channels > Manage Subscriptions.
- Select Paramount+.
- Choose Cancel subscription.
- Confirm the cancellation.
Important Notes
- Canceling your subscription stops future billing but does not provide an immediate refund.
- You can continue to use Paramount+ until the end of your current billing period.
- If you don’t see your subscription in your account or the app, check if you subscribed through a third-party service and cancel there.
Summary Table
| Subscription Method | How to Cancel Location | Notes |
|---|---|---|
| Direct via Paramount+ website | paramountplus.com Account Settings | Cancel anytime, access until billing ends |
| Apple App Store | iPhone/iPad Settings > Subscriptions | Cancel before next billing cycle |
| Google Play Store | Google Play Store > Subscriptions | Same as above |
| Amazon | Amazon Manage Your Subscriptions | Cancel from Amazon account |
| Roku | Roku Home > Manage Subscriptions | Cancel via Roku device |
Sources:
- Paramount+ Support: How do I cancel my subscription?
- Goal.com: How to cancel Paramount+ subscription
- Engadget: How to cancel your Paramount+ subscription
Key Takeaways
- Your cancellation method depends on where you originally subscribed (CBS website, Roku, or mobile app).
- For Roku subscriptions, cancel through the my.roku.com/subscriptions page under “Active subscriptions.”
- Always confirm your cancellation with a confirmation email or screenshot to avoid future billing issues.
Understanding Your CBS Subscription
Before managing your CBS subscription, it’s helpful to understand what type of subscription you have, what benefits you receive, and how the billing works. This knowledge makes it easier to track your services and decide if you’re getting good value.
Types of Subscriptions
CBS offers several subscription options through its streaming service, now known as Paramount+. This platform replaced the older CBS All Access service when ViacomCBS rebranded it. You can choose from:
- Essential Plan: Lower-cost option with limited commercials
- Premium Plan: Commercial-free viewing (except live TV) with more content
- Paramount+ with Showtime: Includes Showtime programming
- Bundles: Options to combine with other services
Some subscriptions might have been purchased through different platforms like Roku, Google Play, or directly through the CBS website. Where you signed up affects how you’ll need to cancel later.
Subscription Benefits and Features
Your CBS subscription gives you access to a range of content and features depending on your plan:
- Original Programming: Exclusive Paramount+ originals
- Live Sports: NFL games, NCAA basketball, soccer, and more
- News Coverage: Breaking news and CBS News programs
- On-Demand Library: Thousands of episodes from CBS shows
- Live TV: Stream your local CBS station in many markets
Premium subscribers enjoy downloading capabilities for offline viewing. The Paramount+ with Showtime bundle adds access to Showtime’s entire catalog of movies and series.
Many subscriptions start with a free trial period (typically 7 days), which automatically converts to a paid subscription if not cancelled. Some promotions offer extended free months for new subscribers.
Payment and Billing Overview
Your CBS subscription charges occur on a monthly or annual basis, depending on your chosen plan. Annual plans typically offer a discount compared to paying monthly.
Payment processing happens through:
- Credit or debit cards
- PayPal (in some regions)
- App store billing (for subscriptions through Apple or Google)
You can view your current subscription details and payment history by signing into your account and navigating to the Account section. If you notice unexpected charges, contact the billing department promptly.
Price changes may occur, but Paramount+ typically provides notice before implementing increases. Subscribers who signed up through third parties like Roku or Google Play will see charges from those platforms rather than directly from CBS.
Steps to Cancel CBS Subscription
Canceling your CBS subscription involves different steps depending on where you originally signed up. The process is straightforward whether you prefer to cancel online, through customer service, or directly on your device.
Online Cancellation Process
To cancel your CBS subscription online, first log into your account on the CBS website. Click your account name in the top right corner of the screen. From the dropdown menu, select “Account” to access your account settings.
Once you’re on the Account page, scroll down until you find the “Subscription & Billing” section. Look for the Cancel Subscription link and click it.
The system will likely ask why you’re canceling. Select your reason from the options provided. You might also receive offers to keep you as a subscriber, such as discounts on your subscription rate.
Confirm your cancellation when prompted. You should receive an email confirming that your subscription has been canceled. Remember that you’ll still have access to CBS content until the end of your current billing period.
Cancellation via Customer Service
If you prefer speaking with a person, you can cancel through CBS customer service. This option is helpful if you encounter technical issues during online cancellation.
Locate the customer service phone number on the CBS website under “Help” or “Contact Us.” Have your account information ready before calling, including the email address associated with your account and billing details.
When connected with a representative, clearly state that you wish to cancel your CBS subscription. The agent may ask about your reasons for cancellation or offer retention deals.
Be polite but firm if you’re determined to cancel. Request an email confirmation of your cancellation for your records. Note the date and time of your call along with the representative’s name in case you need to reference the conversation later.
Cancellation on Devices
If you subscribed to CBS through a streaming device or app store, you’ll need to cancel through that platform. For Roku users, sign in to your Roku account and navigate to the Subscriptions section. Under “Active subscriptions,” find CBS and select “Turn off automatic renewal.”
For Android users, open Google Play Store on your device. Tap your profile icon and select “Payments & subscriptions.” Choose “Subscriptions,” find your CBS or Paramount+ subscription, and tap Cancel subscription.
Apple device users should go to Settings, tap their Apple ID, then select “Subscriptions.” Find CBS or Paramount+ in the list and tap “Cancel Subscription.”
Remember to cancel at least 24 hours before your next billing cycle to avoid being charged again.
Post-Cancellation Steps
After canceling your CBS subscription, you’ll need to handle a few important details to ensure a smooth transition away from the service. Taking these steps will help you avoid unwanted charges and confirm your cancellation was processed correctly.
Understanding Refunds and Charges
When you cancel your CBS subscription, you might wonder about potential refunds. CBS and Paramount+ typically don’t offer prorated refunds for partial months. Your subscription remains active until the end of your current billing period.
Check your credit card statements for the next 1-2 billing cycles to ensure no additional charges appear. If you spot any unexpected charges after cancellation, take a screenshot as evidence.
Some users report seeing pending charges that later disappear. This is normal, as the system may have pre-authorized a payment before processing your cancellation.
If you were charged after a confirmed cancellation, contact Paramount+ customer support with your cancellation confirmation details and account information ready.
Confirming Cancellation with Paramount+
Always verify your cancellation went through properly. After submitting your cancellation request, you should receive a confirmation email from Paramount+ (formerly CBS All Access).
Save this email as proof of your cancellation request. If you don’t receive a confirmation within 24 hours, check your spam folder.
You can also confirm by logging into your account and checking your subscription status. It should display “Subscription canceled” or indicate when your access will end.
Take a screenshot of this confirmation page for your records. Having documentation will help resolve any potential disputes later.
If the cancellation doesn’t appear in your account, try the cancellation process again or contact customer support directly.
Dealing with Post-Cancellation Access
Your access to CBS content doesn’t end immediately after cancellation. You’ll maintain full access until the end of your current billing period. Make note of this date so you know when to expect service termination.
If your access ends before your paid period expires, contact customer support with your cancellation confirmation and account details. They can restore access until your paid period ends.
Some users report continued access beyond their cancellation date. While this might seem like a bonus, be aware that it could indicate your cancellation didn’t process correctly.
If you can still access content weeks after your expected end date, double-check your payment method hasn’t been charged. Log in to verify your subscription status shows as canceled, not active or renewed.
Consider removing your payment information from your account after confirming cancellation to prevent any potential future charges.
Troubleshooting Common Cancellation Issues
When canceling your CBS subscription, you might encounter some hurdles that delay the process. These issues can range from technical glitches to billing concerns that need prompt attention.
Technical Support Resources
If you’re having trouble canceling your CBS subscription online, several technical support options are available. First, try clearing your browser cache or using a different browser before attempting the cancellation process again.
For persistent issues, you can contact CBS customer service directly. Their support team is available by phone, live chat, or email. Phone support typically offers the fastest resolution for complex problems.
If you subscribed through Roku, you’ll need to cancel through your Roku account rather than CBS directly. This applies to other third-party subscriptions as well, such as through Apple TV or Amazon.
Tech experts on platforms like JustAnswer can also provide step-by-step guidance if you’re struggling with the cancellation process.
Billing Disputes and Resolutions
If you notice unexpected charges after canceling your CBS subscription, document the cancellation confirmation for your records. This proof is crucial when disputing charges.
Contact your credit card company immediately to report unauthorized charges. Many card issuers offer consumer protection for subscription billing disputes.
You can request a refund directly from CBS’s billing department if you were charged after cancellation. Provide your cancellation confirmation number and account details when making your request.
For Paramount+ subscriptions (CBS’s rebranded service), the cancellation process is similar, but you’ll need to ensure you’re accessing the correct account settings. Double-check that you’ve canceled all linked services, as some users have separate subscriptions for different CBS platforms.
If multiple attempts to resolve billing issues fail, consider filing a complaint with consumer protection agencies for additional support.
Additional Support and Resources
If you run into issues when canceling your CBS subscription, several resources are available to help. Customer service teams can assist with subscription troubles, refunds, and technical problems.
Paramount+ Help and Contact Information
For direct assistance with your CBS or Paramount+ account, you can contact customer support through multiple channels. The Paramount+ help center offers troubleshooting guides for common subscription issues.
You can reach customer service by:
- Phone: 1-888-274-5343 (available 24/7)
- Live Chat: Available through the Paramount+ website
- Email Support: Complete the online form for a response within 24-48 hours
When contacting support, have your account information ready, including the email address used for registration and billing details. This speeds up the verification process.
For billing disputes or unexpected charges after cancellation, take screenshots of your cancellation confirmation as evidence when speaking with representatives.
Expanding Your Streaming Experience
After canceling CBS, you might want to explore other content options within your existing subscriptions. Many streaming platforms offer bundles that could save you money while providing more content.
Paramount+ frequently runs special promotions and discounts for returning subscribers. These deals typically include:
- Annual subscription discounts (save up to 16%)
- Bundle offers with Showtime
- Student and military discounts
- Free trial periods for new show launches
Sign up for the Paramount+ newsletter or follow their social media accounts to stay informed about upcoming promotions. Setting calendar reminders for when free trials end can help you avoid unwanted renewal charges.
Alternative Services and Subscriptions
If you’re leaving CBS because of content or cost concerns, several alternatives might better suit your viewing preferences and budget.
Comparable streaming services include:
- Hulu (offers many CBS shows the day after airing)
- Peacock (NBC’s platform with similar pricing)
- Disney+ (especially when bundled with Hulu)
- Amazon Prime Video (includes some CBS content)
Consider using free, ad-supported platforms like Pluto TV (owned by Paramount) that offer limited CBS content without subscription fees.
Before committing to a new service, take advantage of free trials to test content libraries and user interfaces. Many cord-cutters use seasonal strategies—subscribing to services only when specific shows are airing, then canceling until the next season.
Leveraging Membership Platforms
When traditional cancellation methods fail, membership platforms offer specialized help with subscription management issues. These services connect you with experts who can guide you through complex cancellation processes.
JustAnswer Membership and Support
If you’re struggling to cancel your CBS subscription, JustAnswer provides access to Verified Experts who specialize in consumer electronics and tech support. These professionals have gone through JustAnswer’s Expert Quality Process to ensure they can solve your specific problems.
The platform allows you to describe your cancellation issue in detail. For example, if you’ve tried canceling through CBS directly but encountered technical difficulties, a JustAnswer expert can provide step-by-step guidance.
Membership costs are typically lower than what you might pay for ongoing unwanted subscriptions. Most experts respond within minutes, saving you time compared to waiting on hold with customer service.
You can access support through multiple devices, making it convenient when you need immediate help with your CBS subscription cancellation.
Frequently Asked Questions
Canceling your CBS subscription varies depending on how you initially signed up for the service. The steps differ across platforms like websites, Roku devices, mobile apps, and third-party providers.
How can I cancel my CBS All Access subscription through their website?
To cancel your CBS subscription through their website, first sign in to your CBS account.
Once logged in, click on your account name in the top right corner and select “CBS All Access Account” from the dropdown menu.
On your account page, scroll down to find the “Subscription & Billing” section and click the “Cancel Subscription” link. Follow the prompts to confirm your cancellation.
What is the procedure to cancel a CBS subscription on a Roku device?
Canceling CBS on Roku requires accessing your Roku account settings rather than the CBS app itself.
Sign in to your Roku account online and navigate to the “Subscriptions” section.
Under “Active subscriptions,” find and select your CBS subscription, then click “Turn off automatic renewal” or “Cancel subscription” to stop future billing.
Can I cancel my CBS subscription directly from the mobile app, and if so, how?
Canceling through the mobile app depends on whether you subscribed through the app store or directly through CBS.
For Android users who subscribed through Google Play, go to your subscriptions section in Google Play Store, select the CBS subscription, and tap “Cancel subscription.”
For iOS users, open Settings, tap your Apple ID, select “Subscriptions,” find your CBS subscription, and tap “Cancel Subscription.”
What steps should I follow to discontinue CBS services if I signed up via a third-party provider?
When you’ve subscribed through a third-party provider, you’ll need to cancel through that same provider.
If you subscribed through Amazon Prime Video Channels, go to your Amazon account, navigate to “Memberships & Subscriptions,” find CBS, and select “Cancel Channel.”
For cable TV provider subscriptions, log into your provider’s website or contact their customer service to remove CBS from your package.
Is it possible to terminate a recurring CBS Sports subscription?
Yes, you can cancel a CBS Sports subscription, but the process differs slightly from the main CBS streaming service.
Log in to your CBS Sports account on their website and navigate to your account settings.
Look for subscription management options, select your CBS Sports subscription, and follow the cancellation prompts to stop future billing.
Who do I contact for assistance if I encounter issues cancelling my CBS streaming service?
If you experience difficulties canceling your subscription, CBS offers several support options.
You can contact CBS customer service through their help center on the website, where you’ll find options for live chat, email support, or a phone number to call directly.
If you were charged unexpectedly or face billing issues after attempting to cancel, have your account information and transaction details ready when contacting support.
