Having trouble with your AirPods Max? These premium headphones sometimes need a reset to work properly again. If you’re experiencing connectivity issues, sound problems, or unresponsive controls, knowing how to properly reset your AirPods Max can save you a trip to the Apple Store. To reset AirPods Max, press and hold both the noise control button and the Digital Crown simultaneously until the LED light flashes amber, then white.
Many users don’t realize that resetting their AirPods Max can solve most common problems. This simple procedure clears temporary glitches that might affect sound quality or prevent proper pairing with your devices. It’s a quick fix that takes less than a minute but can restore your headphones to their original performance level.
For stubborn issues where a standard reset doesn’t work, there are alternative methods to try. Sometimes the headphones need to cool down first, especially if they’ve been used extensively. In rare cases where your AirPods Max won’t respond to normal reset attempts, you might need to place them in a cooler environment before attempting another reset.
How to Reset AirPods Max Headphones
Resetting your AirPods Max can fix connection problems, audio glitches, or prepare them for a new owner. There are two types of resets:
- Restart – Quick reboot without erasing settings.
- Factory Reset – Erases all settings and removes them from your Apple ID.
1. Restart AirPods Max
Use this for minor issues like temporary connection drops.
- Make sure your AirPods Max are charged to at least 50%.
- Press and hold the Noise Control button and the Digital Crown together.
- Release when the status light flashes amber.
2. Factory Reset AirPods Max
Use this if you’re selling, gifting, or having persistent issues.
- Charge your AirPods Max to at least 50%.
- Press and hold the Noise Control button and Digital Crown for about 15 seconds.
- Keep holding until the status light flashes amber, then white.
- Your AirPods Max are now reset to factory settings.
3. After Reset
- If you’re keeping them: Pair again by bringing them close to your iPhone or iPad and following the on‑screen prompt.
- If you’re giving them away: They’re ready for the new owner to set up.
4. Troubleshooting Tips
- If the reset doesn’t work, connect AirPods Max to power and try again.
- Make sure you’re pressing both buttons at the same time.
- Check for firmware updates after reconnecting.
💡 Tip: A restart is usually enough for small glitches — only factory reset if problems persist or you’re transferring ownership.
Key Takeaways
- Resetting AirPods Max requires pressing both the noise control button and Digital Crown until the light flashes.
- Regular resets maintain optimal sound quality and solve most connectivity issues without technical support.
- After resetting, you’ll need to pair your AirPods Max with your devices again to restore full functionality.
Understanding AirPods Max
AirPods Max represent Apple’s premium over-ear headphone offering with distinctive controls and high-quality audio performance. They feature a unique combination of elegant design and intuitive functionality.
Design and Features
AirPods Max showcase Apple’s commitment to premium design with a stainless steel headband wrapped in a breathable mesh canopy that distributes weight to reduce on-head pressure. The memory foam ear cushions create an effective acoustic seal while providing comfort during extended listening sessions.
These headphones come in five color options: space gray, silver, sky blue, green, and pink. The aluminum ear cups give the AirPods Max their distinctive look and house the H1 chips responsible for their sound quality and computational audio features.
Key features include:
- Active Noise Cancellation
- Transparency mode
- Spatial Audio with dynamic head tracking
- Adaptive EQ that adjusts sound to the fit of ear cushions
- Up to 20 hours of battery life
The headphones use Bluetooth 5.0 technology for wireless connection to Apple devices and come with a Smart Case for storage.
Functionality of Digital Crown and Noise Control Button
The AirPods Max feature two primary control mechanisms: the Digital Crown and the noise control button. Located on the top of the right ear cup, the Digital Crown is inspired by the Apple Watch design.
The Digital Crown offers intuitive control through these functions:
- Volume adjustment: Turn the crown to increase or decrease volume
- Playback control: Press once to play/pause, twice to skip forward, three times to skip back
- Siri activation: Press and hold to summon Siri
The noise control button, located on the same ear cup, allows users to cycle between Active Noise Cancellation and Transparency modes with a single press. This button is essential when resetting AirPods Max to factory settings.
Both controls are designed to be accessible and responsive even when wearing gloves, offering tactile feedback that enhances the user experience.
When to Reset AirPods Max
Resetting your AirPods Max can resolve several common connectivity and performance issues. This troubleshooting step often fixes problems that standard troubleshooting can’t solve.
Common Issues Requiring a Reset
AirPods Max may need resetting when they fail to connect properly to your devices. If the headphones repeatedly disconnect during use or won’t pair with new devices, a reset might be necessary.
Sound quality problems are another indicator. When audio becomes distorted, unbalanced between ears, or cuts out frequently, resetting can help restore proper function.
Battery drain issues also warrant a reset. If the AirPods Max lose charge unusually quickly or display inaccurate battery levels, resetting may recalibrate the power management system.
Unresponsive controls signal the need for a reset too. When the Digital Crown or noise control button stops working correctly, a factory reset can restore normal operation.
Pre-Reset Considerations
Before resetting AirPods Max, users should try some simpler fixes. Placing the headphones in their case for a few seconds can often resolve minor issues without losing paired device information.
Checking for firmware updates is also important. Apple occasionally releases updates that fix bugs affecting Bluetooth connectivity and performance.
Battery level matters when resetting. The reset process requires sufficient charge, so connecting the AirPods Max to power for at least 15 minutes before attempting a reset is advisable.
Users should understand that resetting will remove all paired device information. After resetting, they’ll need to reconnect the AirPods Max to all their devices and reconfigure any custom settings.
Preparing for the Reset Process
Before resetting your AirPods Max, it’s important to properly prepare them to ensure a smooth reset process. This includes checking their current battery status and disconnecting them from any paired devices.
Checking Battery Levels
Start by making sure your AirPods Max have sufficient charge for the reset process. While a full charge isn’t necessary, having at least 20% battery will help prevent any interruptions during the reset.
To check the battery level, place the AirPods Max near your iPhone and open the lid. A battery indicator will appear on your screen showing the current charge level.
Alternatively, you can check the battery by adding the Batteries widget to your iPhone’s home screen. This allows for quick monitoring without having to open your AirPods Max case.
If the battery is low, connect your AirPods Max to a power source using the included Lightning to USB-C cable and allow them to charge for at least 15 minutes before proceeding.
Disconnecting from Devices
Before resetting, disconnect your AirPods Max from all paired devices to prevent connection conflicts during the reset process.
On an iPhone or iPad:
- Go to Settings
- Select Bluetooth
- Find your AirPods Max in the list of devices
- Tap the “i” icon next to them
- Select Forget This Device
For Mac computers:
- Click the Bluetooth icon in the menu bar
- Select Bluetooth Preferences
- Find your AirPods Max in the devices list
- Click the “X” or right-click and select Remove
Repeat this process for each device your AirPods Max have been paired with previously. This ensures all connections are properly cleared before resetting.
Step-by-Step Reset Guide
Resetting your AirPods Max can solve many common issues like connection problems or unusual behavior. This simple process requires pressing specific buttons in the right sequence.
Initiating the Reset
To begin resetting your AirPods Max, locate the two main control buttons on the headphones. These are the Digital Crown (the rotating dial that controls volume) and the noise control button (which switches between noise cancellation modes).
Make sure your AirPods Max have some battery charge before attempting this process. If they’re completely dead, connect them to a power source for a few minutes first.
To start the reset process, press and hold both the Digital Crown and noise control button simultaneously. This combination triggers the reset function.
Keep holding both buttons until the LED indicator light on the bottom of the ear cup begins to flash amber. This visual signal confirms that the reset has been initiated properly.
Completing the Reset Process
When the LED light flashes amber, release both buttons. This indicates that the AirPods Max have been reset to factory settings. The process is now complete.
After resetting, users will need to reconnect their AirPods Max to their devices. To do this:
- Bring the AirPods Max near an unlocked iPhone or iPad
- Hold them close to the device
- Follow the on-screen instructions to reconnect and set up
If problems persist after the initial reset, users might need to try again. Some users have reported difficulties with the reset process requiring multiple attempts.
Unlike other AirPods models, the AirPods Max don’t use a charging case for resetting. The entire process happens on the headphones themselves through the button combination.
Reconnecting After Reset
After resetting AirPods Max, you’ll need to reconnect them to your devices. The reconnection process differs slightly depending on whether you’re using Apple products or other Bluetooth-enabled devices.
Pairing with Apple Devices
To reconnect AirPods Max with an iPhone or iPad, bring the headphones close to the unlocked device. A setup animation should appear on screen. Tap Connect, then Done to complete the pairing process.
If the animation doesn’t appear, open Settings > Bluetooth on your Apple device. With AirPods Max in their unfolded position, press and hold the noise control button until the LED light flashes white. Select AirPods Max from the list of available devices.
When signed into iCloud, AirPods Max will automatically pair with other Apple devices using the same Apple ID. This includes Macs, Apple Watches, and Apple TVs without requiring separate pairing steps.
For troubleshooting, ensure your Apple device has the latest software update installed and Bluetooth is turned on.
Pairing with Android Devices and Other Bluetooth Connections
Connecting AirPods Max to Android devices or other Bluetooth-enabled products requires a few manual steps. First, make sure the headphones are fully reset and ready for pairing.
Press and hold the noise control button on the AirPods Max until the LED indicator flashes white, indicating pairing mode. On your Android device, go to Settings > Connected Devices > Pair New Device or a similar menu option.
When AirPods Max appears in the list of available devices, tap on it to complete the connection. Unlike with Apple devices, you’ll need to:
- Manually reconnect when switching between non-Apple devices
- Repeat the pairing process for each new device
- Use device controls rather than automatic ear detection features
Some advanced AirPods Max features may be limited when using non-Apple devices, including spatial audio and seamless device switching.
Troubleshooting Post-Reset Issues
Sometimes resetting your AirPods Max doesn’t immediately solve all problems. The following solutions address common challenges that may occur after attempting a reset.
If Your AirPods Max Won’t Reset
If you’re having trouble with the reset process, first ensure your AirPods Max have sufficient charge. Connect them to a power source for at least 5 minutes before attempting the reset again.
Check that you’re pressing both the Digital Crown and noise control button correctly. Hold them simultaneously until the LED flashes amber. Some users report needing to hold the buttons for up to 15 seconds.
If buttons seem unresponsive, try these steps:
- Remove the ear cushions and check for debris
- Clean the buttons gently with a soft, dry cloth
- Allow the headphones to completely discharge, then recharge fully
In some cases, the indicator light may not flash as expected. Continue with the pairing process anyway to see if it works.
If Issues Persist After Reset
When problems continue after a successful reset, try removing the AirPods Max from your device’s Bluetooth list. Go to Bluetooth settings, tap the info icon next to AirPods Max, and select “Forget This Device.”
Next, restart your connected devices. A simple reboot of your iPhone, iPad, or Mac can resolve many connectivity issues that persist after resetting your headphones.
Sound quality problems after reset might require additional steps:
- Update your device to the latest iOS/iPadOS/macOS
- Check for firmware updates for your AirPods Max
- Disable and re-enable Bluetooth on your device
If you notice connection issues with multiple devices, try connecting to just one device initially. Once stable, gradually reconnect to your other devices.
For persistent issues, contact Apple Support as your AirPods Max may need professional service or replacement.
Maintaining AirPods Max Long-Term
Proper maintenance of AirPods Max ensures optimal sound quality and extends their lifespan. Regular cleaning and software updates are essential components of a good maintenance routine.
Regular Cleaning and Care
AirPods Max require consistent cleaning to maintain their premium sound quality and comfort. The ear cushions collect dirt and oils from regular use, which can affect both sound performance and hygiene. To clean these cushions, gently wipe them with a soft, dry, lint-free cloth.
For deeper cleaning, use a slightly damp cloth with a small amount of mild soap, but never submerge the headphones in water. The band connectors may need special attention as dirt can accumulate there and cause connection issues.
The mesh canopy (headband) should be cleaned with a dry cloth. For stubborn stains, a cloth dampened with clean water works well, but it must be dried thoroughly before use.
Store AirPods Max in their Smart Case when not in use. This helps preserve battery life and protects the ear cushions from dust and damage.
Updating Firmware
Apple regularly releases firmware updates for AirPods Max that improve performance, add features, and fix bugs. These updates are crucial for maintaining optimal sound quality and ensuring compatibility with Apple devices.
Firmware updates happen automatically when the AirPods Max are connected to an iOS device that has an internet connection. To check the current firmware version:
- Connect AirPods Max to an iOS device
- Go to Settings
- Tap General
- Select About
- Scroll down to AirPods Max
If the headphones encounter persistent issues after an update, performing a reset can often resolve them. This involves pressing and holding both the Digital Crown and noise control button until the LED flashes amber.
Keep the connected iOS device updated to the latest version to ensure optimal performance with AirPods Max.
Frequently Asked Questions
AirPods Max users often encounter common issues that require specific troubleshooting steps. Here are solutions to the most frequently asked questions about resetting and resolving problems with these premium headphones.
What steps are required to perform a factory reset on my AirPods Max?
To factory reset AirPods Max, press and hold both the noise control button and Digital Crown simultaneously for approximately 15 seconds. Continue holding until the LED indicator at the bottom of the right earcup flashes amber. This process removes all settings and pairing information from the device.
This reset is particularly useful when transferring ownership or experiencing persistent connection issues that other troubleshooting methods haven’t resolved.
How can I troubleshoot AirPods Max if they are not connecting to my device?
First, ensure the AirPods Max are charged for at least a few minutes. Next, try a simple restart by placing them in the Smart Case for about 10 seconds before removing them.
If that doesn’t work, check Bluetooth settings on the device to ensure it’s enabled. Users can also try forgetting the device from Bluetooth settings and then pairing again from scratch.
When persistent connectivity issues occur, a factory reset might be necessary.
Why won’t my AirPods Max turn on, and how can I resolve this issue?
When AirPods Max won’t turn on, the most common cause is a depleted battery. Connect them to a power source for at least 5-10 minutes using a Lightning cable.
If charging doesn’t help, try placing them in the Smart Case briefly, then removing them. This action sometimes triggers the wake function when the headphones are in an unresponsive state.
For persistent power issues, pressing both the noise control button and Digital Crown for a few seconds can initiate a restart.
What should I do if my AirPods Max are not functioning properly after a reset attempt?
If problems persist after a reset attempt, ensure the reset was completed correctly—the LED should have flashed amber during the process. Some users report needing multiple reset attempts before success.
Check for firmware updates by connecting the AirPods Max to an iOS device. Updates install automatically when the headphones are connected to a paired iOS device with internet access.
Consider contacting Apple Support if issues continue, as hardware problems may require professional service.
How do I force an update on my AirPods Max when they are unresponsive?
AirPods Max update automatically when connected to an iOS device. To encourage an update, connect the headphones to a power source and ensure they’re paired with an iOS device that has an internet connection.
Leave the AirPods Max near the paired iOS device for approximately 30 minutes. This proximity allows the update process to complete if one is available.
There is no manual update button, so patience is required during this process.
What is the correct method to do a hard reset on AirPods Max?
For a hard reset (factory reset), first ensure the AirPods Max have some battery charge. Remove them from the Smart Case if they’re stored there.
Press and hold both the noise control button and Digital Crown simultaneously for 15 seconds until the LED flashes amber. Release the buttons once the light flashes.
After this reset, the AirPods Max will need to be paired with devices again as all previous connection information has been erased.
